Terms & Conditions

Welcome to Softplush. By accessing our website or placing an order, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.

Products

We make every effort to present our products, colors, details, and measurements as accurately as possible.

Slight variations in color may occur due to photography, lighting, and individual screen settings. Minor variations may also occur between pieces depending on the fabric, design, and handcrafted details.

Sizing & Measurements

Please review the product information and Size Guide carefully before placing your order.

Measurements provided on our website are approximate and may vary slightly depending on the design and fabric.

Orders

Customers are responsible for reviewing their selected product, size, quantity, delivery information, and other order details before completing their purchase.

Once an order has entered preparation or production, changes or cancellations may not always be possible.

Prices & Payment

All prices displayed on the Soft Plush website are shown in the applicable currency at checkout.

Orders are confirmed once the required payment has been successfully completed through one of the payment methods available on our website.

Shipping & Delivery

Order preparation and delivery times are estimates and may vary depending on the destination, courier, seasons, holidays, launches, or circumstances beyond our control.

Please refer to our Shipping & Delivery Policy for further information.

Exchanges & Returns

All exchange and return requests are subject to our Exchange & Returns Policy.

We recommend reviewing the policy before completing your purchase.

Product Care

Customers are responsible for following the care instructions provided for their Soft Plush piece. Damage resulting from improper washing, handling, storage, or care may not be considered a manufacturing defect.

Please refer to our Care Guide for further information.

Intellectual Property

All content displayed on the Soft Plush website, including the brand name, logo, photographs, designs, graphics, text, and other original content, belongs to Soft Plush or its respective rights holders and may not be copied, reproduced, or used without permission.